RETREAT TERMS AND CONDITIONS

10. COACHING AND WORKSHOPS AT THE RETREAT

The Retreat may include coaching sessions, workshops, and group activities. You must provide us with all information we need so that we can facilitate these sessions effectively. You represent and warrant that:

• a) all information you provide is true, correct, current, and to the best of your knowledge;
• b) you are committed to working on yourself and seeking positive change in your life; and
• c) you will participate with accountability, honesty, integrity, and respect for the process.

You acknowledge and agree that the coaching and workshop sessions are not a substitute for professional medical, psychological, or therapeutic services. You are responsible for your own decisions and outcomes during and after the Retreat.

11. PARTICIPATION AT YOUR OWN RISK

11.1 Nature of Activities

Retreat activities may include, but are not limited to:

• a) movement practices (such as yoga, dance, or gentle physical exercises);
• b) breathwork practices (which may involve controlled breathing patterns and may cause temporary dizziness, tingling, or light-headedness);
• c) meditation and mindfulness practices;
• d) group sharing and emotional processing;
• e) walks or hikes on uneven terrain;
• f) ceremonial or ritual practices; and
• g) other wellness and personal development activities.

11.2 Inherent Risks

You acknowledge that these activities carry inherent risks, including but not limited to:

• a) physical injury from movement, falls, or physical exertion;
• b) dizziness, hyperventilation, or discomfort from breathwork practices;
• c) emotional distress or psychological discomfort from group work or self-reflection;
• d) injury from outdoor activities or uneven terrain; and
• e) other risks associated with group retreat environments.

11.3 Voluntary Participation and Assumption of Risk

Participants acknowledge that all activities at the Retreat are undertaken voluntarily and at their own risk. You assume all risks associated with your participation in Retreat activities.

You agree to seek professional support outside the Retreat if needed and understand that facilitators are not responsible for your physical, emotional, or psychological outcomes, except to the extent caused by our negligence or breach of our duty of care.

11.4 Right to Decline Participation

You have the right to decline participation in any activity that you feel is unsafe or unsuitable for you. You will not be penalised for declining to participate in any specific activity.

11.5 Additional Waivers

We may require you to sign additional waivers or risk acknowledgement forms in relation to specific activities at the Retreat. You agree to review and sign these documents as a condition of your participation in those activities. These additional waivers will not seek to exclude our liability for negligence causing personal injury or breach of non-excludable consumer guarantees.

12. CANCELLATION BY PARTICIPANT

12.1 Cancellation Process

We hope you do not need to cancel your participation in the Retreat. However, if cancellation is necessary, it must be made in writing by email to info@soulcalling.com or teja@intuicija.si. It is your responsibility to cancel your booking. We will not regard a booking as cancelled unless and until written notice is received by us.

12.2 Cancellation Policy - Limited Refunds

Due to the significant third-party costs we incur well in advance of each Retreat (such as venue deposits and catering commitments paid approximately 6 months prior to secure your place), we are generally unable to offer refunds for cancellations.

Your 30% deposit is non-refundable, except where we cancel or materially change the Retreat (see clause 13) or as required by law. The non-refundable deposit represents our genuine pre-estimate of the minimum non-recoverable costs incurred in securing your place.

If you cancel after paying the balance, refunds will be considered only in exceptional circumstances, including:

• a) serious illness or injury preventing your participation (medical evidence required);
• b) death of an immediate family member (evidence required); or
• c) other extreme circumstances that we determine, in our reasonable discretion, warrant consideration.

In these exceptional circumstances, any refund will be limited to:

• a) the amount paid less the 30% non-refundable deposit; and
• b) less any non-recoverable third-party costs actually incurred by us that cannot be recovered from third-party providers.

We will exercise our discretion reasonably and in good faith when considering requests for refunds in exceptional circumstances.

12.3 Non-Attendance and Late Arrival

If you cancel once the Retreat commences or you do not attend without prior written cancellation, you forfeit all fees paid. Late arrival may also result in forfeited fees and inability to participate in the Retreat, as the group container and shared experience are established from the beginning of the program.

12.4 Transfer to Another Participant

In lieu of a refund, we may allow you to transfer your place to another suitable participant. Transfers are at our sole discretion and are subject to availability and the suitability of the replacement participant. The replacement participant must complete all necessary booking forms and provide all required information before we will confirm the transfer.

13. CANCELLATION OR CHANGES BY US

13.1 Minimum Participant Numbers

Some Retreats are subject to a minimum group size of 8 participants in order to run. If the minimum number is not met, we may need to cancel the Retreat. We will inform you as soon as reasonably possible if this occurs and will offer you the following options:

• a) transfer to a different Retreat date (subject to availability); or
• b) a full refund of all fees paid.

We are not liable for any Loss or Damage (including travel costs, accommodation booked independently, or other expenses) if the minimum size is not met and we need to cancel the Retreat, except to the extent required by Australian Consumer Law.

13.2 Cancellation for Other Reasons

If we cancel the Retreat for any other reason (e.g., due to illness of the facilitator, venue unavailability, or other unforeseen circumstances), you will be offered:

• a) a credit transfer for a future Retreat date (to be mutually agreed and subject to availability); or
• b) a full refund of all fees paid.

This is in addition to any rights you may have under Australian Consumer Law.

13.3 Changes to Itinerary, Dates, Times, or Venue

You acknowledge and agree that the itinerary we provide is representative only of the types of activities, schedule, amenities, and experiences during the Retreat, but is subject to alteration due to weather, venue availability, facilitator discretion, participant needs, or other circumstances.

Despite our reasonable endeavours, on occasion we may also need to change venues, dates, or times at short notice. We will notify you as soon as reasonably possible of any material changes to the Retreat.

If we make significant changes to the Retreat that materially affect the nature of the services you have booked, and you choose not to attend as a result, we will offer you:

• a) a transfer to an alternative Retreat date; or
• b) a refund of fees paid.

If you decide not to attend the Retreat due to minor changes to the itinerary (and we have not cancelled), no refund will be given, subject to your rights under Australian Consumer Law.

14. REFUNDS AND TRANSFERS

To the extent permitted by law, any refunds are at our reasonable discretion exercised in good faith. We do not provide refunds for:

• a) change of mind;
• b) failure to attend or participate;
• c) where you failed to provide us with adequate information;
• d) where you are removed from the Retreat due to breach of these Terms or the Code of Conduct;
• e) dissatisfaction with any aspect of the Retreat (subject to your rights under Australian Consumer Law); or
• f) your own travel disruptions, minor illness (except in exceptional cases at our reasonable discretion), or personal circumstances.

Any transfers to other Retreats are at our sole discretion and are subject to availability. Your ticket or place in the Retreat cannot be sold, transferred, or reassigned without our prior written consent, which will not be unreasonably withheld if the proposed replacement participant is suitable.

Nothing in this clause limits your rights under Australian Consumer Law, including your right to a refund or remedy for major failure to provide services with due care and skill or services fit for purpose.

15. AUSTRALIAN CONSUMER LAW

Our Retreat services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with our services, you are entitled to cancel your participation and obtain a refund, or to receive compensation for the reduction in value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage resulting from a major failure.

If the failure is not a major failure, you are entitled to have the problem rectified within a reasonable time. If we fail to do so, you may cancel your participation and obtain a refund for the unused portion.

Nothing in these Terms is intended to limit or exclude any rights you may have under Australian Consumer Law or other applicable consumer protection legislation. Where any provision of these Terms is inconsistent with the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the inconsistency.

16. LIABILITY AND INDEMNITY

16.1 Limitation of Our Liability

Subject to our obligations under the Australian Consumer Law and other applicable laws, and except where caused by our negligence, willful misconduct, or breach of duty of care, we are not liable for any Loss or Damage arising from your participation in the Retreat, your presence at the Retreat venue or accommodation, your travel to or from the Retreat, or any activities undertaken during the Retreat period, including but not limited to:

• a) Personal Injury and Health Outcomes: any personal injury, illness, death, or medical condition arising during the Retreat, except where caused by our negligence, willful misconduct, or breach of a non-excludable statutory obligation. You acknowledge that wellness activities carry inherent risks and you participate at your own risk.
• b) Psychological and Emotional Outcomes: any emotional, psychological, mental health, or spiritual outcomes from your participation in the Retreat. You acknowledge that the Retreat is not a substitute for professional mental health treatment, therapy, or medical care, and we do not provide crisis intervention, emergency mental health services, or clinical treatment. Any psychological distress or mental health issues that arise are your responsibility to address through appropriate professional channels, except where such outcomes result from our negligence, breach of duty of care, or failure to provide services with due care and skill.
• c) Personal Property: any loss, theft, or damage to personal property or belongings during the Retreat or at any time while you are at the Retreat venue or accommodation. We recommend you obtain appropriate insurance coverage for your personal belongings. Where you request us to return any lost property, you must pay all shipping costs. We will not retain any property beyond a period of 30 days after the Retreat concludes.
• d) Travel Matters: any travel disruptions, delays, cancellations, visa denials, border control issues, immigration problems, or inability to enter the country where the Retreat is held or to travel to the Retreat location for any reason.
• e) Content and Changes: any dissatisfaction with the Retreat content, activities, or outcomes (subject to your rights under Australian Consumer Law); any errors or omissions in Retreat materials or information; or any changes to the itinerary, schedule, or activities (subject to clause 13.3).
• f) Third Parties: any interactions with other participants; or any acts or omissions of third-party service providers (including accommodation providers, transport operators, activity providers, medical providers, or emergency services).
• g) Force Majeure: any Force Majeure Events (as defined below).
• h) Outside Retreat Hours: any incidents, accidents, or events occurring before the official Retreat commencement time or after the official Retreat conclusion time, including during check-in, check-out, or any period when you are at the venue or accommodation outside of scheduled Retreat activities.

Nothing in this clause excludes or limits our liability for:

• i) death or personal injury caused by our negligence;
• ii) breach of non-excludable consumer guarantees under Australian Consumer Law; or
• iii) any other liability that cannot be excluded or limited by law.

16.2 Liability Cap

To the extent we are entitled to limit our liability under Australian Consumer Law, our liability is limited, at our option, to:

• a) re-supply of the Retreat services; or
• b) payment of the cost of having the Retreat services re-supplied.

Subject to our obligations under the Australian Consumer Law and other applicable laws, and except for liability that cannot be excluded or limited by law (including liability for death or personal injury caused by our negligence, or breach of non-excludable consumer guarantees), our total liability to you for any claim arising under or in connection with these Terms, the Retreat, or your participation in any Retreat activities will not exceed the total amount of fees paid by you for the Retreat. This cap applies regardless of whether the claim arises in contract, tort, negligence, breach of statutory duty, or otherwise.

16.3 Your Indemnity to Us

To the extent permitted by law, and excluding any claims arising from our negligence, breach of duty, or violation of consumer guarantees, you agree to indemnify us, our facilitators, staff, and contractors, and to keep us indemnified, from any reasonable costs, expenses, and liabilities (including reasonable legal fees) arising out of or in connection with:

• a) your breach of these Terms or the Code of Conduct;
• b) your willful, negligent, or reckless conduct during your participation in the Retreat and any activities;
• c) any Loss or Damage you cause to the venue, property, equipment, or other participants through your wrongful conduct;
• d) any injury, illness, harm, or medical condition you suffer during the Retreat that is not caused by our negligence, including reasonable and proportionate medical, hospital, ambulance, pharmaceutical, and healthcare costs and expenses directly arising from your voluntary participation in activities;
• e) any false or misleading information you provide that results in harm or loss;
• f) your material failure to disclose relevant health information that you knew was relevant to your safe participation and that results in harm or additional costs;
• g) damage to, loss of, or reasonable costs associated with shared accommodation arising from your wrongful conduct or negligence in shared accommodation; or
• h) costs, expenses, or losses arising from your failure to obtain appropriate travel insurance, personal accident insurance, or medical insurance as required by these Terms, to the extent such insurance would have covered the relevant costs or losses.

This indemnity does not apply to any liability arising from our negligence, breach of duty of care, failure to provide services with due care and skill, or breach of non-excludable consumer guarantees.

16.4 Insurance Requirement

You must obtain and maintain comprehensive travel insurance and personal accident insurance that covers you for the entire duration of the Retreat, including travel to and from the Retreat location. Your insurance must include coverage for:

• a) medical expenses, hospitalisation, and emergency medical evacuation;
• b) trip cancellation, interruption, and curtailment;
• c) personal accident and injury;
• d) loss or damage to personal belongings; and
• e) personal liability.

You acknowledge and agree that we are not responsible for any costs, losses, expenses, or damages that would have been covered by adequate travel and personal accident insurance. We strongly recommend that your insurance policy includes coverage for wellness activities and any specific activities included in the Retreat itinerary.

Your failure to obtain adequate insurance does not limit or affect our rights under these Terms, including our cancellation policy and limitation of liability provisions. We may request proof of insurance before the Retreat commences and may refuse your participation if you cannot provide evidence of appropriate insurance coverage.

17. FORCE MAJEURE

We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to a Force Majeure Event.

A "Force Majeure Event" means any event beyond our reasonable control, including but not limited to acts of God, natural disasters, extreme weather events, fire, flood, pandemics, epidemics, government restrictions or orders, public health directives, war, terrorism, civil unrest, strikes, labour disputes, venue unavailability, travel restrictions, border closures, visa processing delays, or any other similar event that prevents us from conducting the Retreat.

If a Force Majeure Event prevents us from conducting the Retreat, we will offer you the option of:

• a) transferring to a future Retreat date (to be mutually agreed and subject to availability); or
• b) receiving a refund of all fees paid, less any non-recoverable costs we have reasonably incurred and actually paid to third parties that cannot be recovered by us.

"Non-recoverable costs" means venue deposits, catering commitments, activity bookings, or other third-party payments that have been made and cannot be refunded or recovered from the third-party provider. We will provide reasonable evidence of such costs if requested.

We will exercise our discretion reasonably and in good faith when determining refund amounts. Subject to the Australian Consumer Law, we are not liable for any consequential losses or expenses you incur as a result of the Force Majeure Event (such as flights or accommodation you have booked independently), provided we have acted reasonably to mitigate the impact.

18. INTELLECTUAL PROPERTY AND RECORDINGS

All content, materials, teachings, and intellectual property provided during the Retreat (including written materials, audio recordings, teachings, methods, and visual content) remain our exclusive property. You may not reproduce, record, distribute, or use any Retreat materials or teachings for commercial purposes without our prior written consent.

18.1 Photography and Recording by Us

We may take photographs, videos, or audio recordings during the Retreat for marketing, promotional, or educational purposes.

By attending the Retreat, you consent to being photographed, recorded, or filmed and to us using your image, voice, and likeness in our marketing materials, website, social media, and other promotional channels, unless you notify us otherwise in accordance with clause 18.2.

18.2 Opting Out of Photography and Recording

If you do not wish to be photographed or recorded, you must notify us in writing at info@soulcalling.com or teja@intuicija.si at least 7 days before the Retreat commences. Your written notification must clearly state that you do not consent to being photographed, filmed, or recorded.

If you provide this notification, we will use reasonable efforts to accommodate your request. However, you acknowledge that:

• a) you may appear incidentally in group photographs or recordings even if you have opted out;
• b) you must make reasonable efforts to avoid being photographed or filmed, including sitting in designated non-filming areas when requested and avoiding camera angles during group activities; and
• c) we cannot guarantee that you will not appear in any photographs or recordings, but we will not intentionally use images or recordings in which you are prominently featured if you have opted out.

If you do not notify us at least 7 days before the Retreat commences, your consent to being photographed, recorded, and filmed is deemed to be given.

18.3 Storage and Use of Images

Any images or recordings we capture will be:

• a) stored securely in accordance with our Privacy Policy;
• b) used only for legitimate business purposes (marketing, promotion, education, or documentation);
• c) not sold or licensed to third parties for commercial purposes without your separate consent; and
• d) subject to your right to request removal in accordance with applicable privacy laws (noting that we may not be able to remove images already published or distributed).

18.4 Recording by Participants

Participants may not make audio recordings, video recordings, or photographs of the Retreat, other participants, or Retreat activities without our express written permission. This restriction protects the privacy and confidentiality of all participants.