Last Updated: 14 October 2026
This Privacy Policy explains how Soul Calling (ABN 64 356 292 479), also trading as Intuicija ("we", "us", or "our"), operating the websites www.soulcalling.com and www.intuicija.si, collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for European users.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
"Personal information" means information about an identified or reasonably identifiable individual, including: name, contact details, financial information, quiz responses, course submissions, community posts, technical data (IP address, device identifiers), and communications with us.
"Sensitive information" includes health information, emotional processing notes, spiritual beliefs, and other special categories of data. We only collect sensitive information with your consent and when reasonably necessary. We implement enhanced security for sensitive information including restricted access, encryption, and secure deletion protocols.
Our services are for individuals aged 18 years and over only. If you are under 18, you must not use our services or provide personal information to us. If we discover we have collected information from someone under 18, we will delete it promptly. Parents or guardians who believe their child has provided us with information may contact us at info@soulcalling.com or teja@intuicija.si to have it deleted.
We collect:
We collect information directly from you (forms, purchases, communications), from third parties (referrers, affiliates), and through automated technologies (cookies, analytics).
We use cookies for website functionality, user experience, and marketing on www.soulcalling.com and www.intuicija.si. Third-party services (Google Analytics, Meta/Facebook Pixel) may track your activity across websites for advertising purposes. You can manage cookies through your browser settings.
Opt-out options:
We use your information to: provide services and programs; process payments; communicate about your account and purchases; deliver personalised content and recommendations; administer quizzes and courses; facilitate community participation; improve our services; send marketing communications (with consent); and comply with legal obligations.
Marketing Communications: We distinguish between transactional messages (purchase confirmations, account updates - you cannot opt out) and marketing messages (newsletters, promotions - you can opt out anytime). Opt out by clicking "unsubscribe" in emails, replying "STOP" to SMS, or emailing info@soulcalling.com or teja@intuicija.si.
For EU users, we may rely on legitimate interest for existing customer marketing, but you can always object.
We retain personal information as follows:
Our coaching, intuitive guidance, and spiritual development services are NOT clinical/therapeutic health services, medical treatment, counselling, or psychotherapy. We are not health service providers under health practitioner legislation and do not maintain health records as defined by health records legislation. However, any health information you share is treated as sensitive information with enhanced security. We do not record individual sessions. You are welcome to record your own individual session on your own device, for your personal use only. We record an individual session only where you and we have agreed to this in writing by email, and any such recording is used and kept only as set out in that email agreement. Group session recordings stored on Vimeo, Circle or Mighty Networks are retained for program duration plus 12 months. If you need medical or mental health support, please seek appropriate professional care.
Your information may be stored overseas with these service providers:
When we disclose information to these overseas providers, APP 8.1 may not apply, and you may not be able to seek redress under the Privacy Act from the OAIC. We ensure these providers have privacy protections substantially similar to the APPs. For EU users, we use Standard Contractual Clauses or rely on adequacy decisions for international transfers.
We operate Facebook groups, Circle and Mighty Networks communities, and Instagram. Important warnings:
Exercise discretion when sharing personal information. We are not responsible for information you choose to share publicly or for third-party platform practices.
Our quizzes (including the Intuitive Block Quiz, Chakra Quiz, Kviz Blokade intuicije and Kviz Odkrijte vaše poslanstvo) use automated processing to generate results and program recommendations based on your responses. This does not produce legal effects or significantly affect you under GDPR Article 22. Results are guidance only - you can request human review, contest recommendations, or delete your quiz data at any time by contacting info@soulcalling.com or teja@intuicija.si.
We disclose personal information when: you consent; required by law; necessary to provide services; to service providers who assist our business (subject to confidentiality); or to prevent serious threats to life, health, or safety.
We implement security measures including restricted access, encryption, password protection, and staff training. We only disclose sensitive information for the purpose you provided it or with your consent, except where required by law or to prevent serious harm.
Serious Threat Disclosures: We may disclose information to authorities if we reasonably believe there is risk of harm to self or others, suspected abuse of anyone under 18, or if required by court order.
We use PCI-DSS compliant payment processors (Stripe, PayPal, ThriveCart). We implement SSL/TLS encryption, restrict access to authorised personnel, do not retain complete card details, and encrypt financial information when stored. We retain financial information for 7 years to comply with taxation requirements. No internet transmission is 100% secure, and we cannot guarantee absolute security.
Under the Notifiable Data Breaches scheme, if we experience an eligible data breach (one likely to result in serious harm), we will: notify the OAIC as soon as practicable and, where the GDPR applies, the relevant EU supervisory authority within 72 hours; notify affected individuals without undue delay; explain the breach and recommend protective steps; and take immediate action to contain the breach, secure systems, and prevent future incidents. You can contact us for support and may lodge a complaint with the OAIC if affected by a breach.
Our website contains links to third-party websites and services. We are not responsible for their privacy practices, security, or content. Review their privacy policies before providing information. Links do not imply our endorsement.
You have the right to:
To exercise these rights, email info@soulcalling.com or teja@intuicija.si with your request. We will respond within 30 days. We do not charge fees for access, correction, or deletion requests unless manifestly unfounded or excessive.
Deletion Limitations: We cannot delete information if required by law to retain it (e.g., financial records for 7 years, client records for legal compliance), necessary for legal claims, or where overriding legitimate interests require retention.
If you have privacy concerns, email info@soulcalling.com or teja@intuicija.si with "Privacy Complaint" in the subject line. We will acknowledge within 5 business days, investigate thoroughly, and respond within 30 days. If unsatisfied with our response, you can complain to the Office of the Australian Information Commissioner:
If you are located in the European Union, you may also lodge a complaint with your local data protection supervisory authority. In Slovenia, this is the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec, www.ip-rs.si).
If you are in the EEA or UK, you have additional rights under GDPR:
Lawful Bases: We process your data based on: consent (marketing, quizzes, community participation); contract performance (service delivery); legal obligation (record keeping); or legitimate interests (business improvement, fraud prevention).
For special categories of data (health, spiritual beliefs), we rely on your explicit consent or legal claims necessity.
International Transfers: We use Standard Contractual Clauses approved by the European Commission for transfers to countries without adequacy decisions.
To exercise GDPR rights, email info@soulcalling.com or teja@intuicija.si. We will respond within one month (extendable by two months for complex requests). You have an absolute right to object to direct marketing at any time.
We may update this policy to reflect changes in our practices or legal requirements. We will update the "Last Updated" date, post the updated policy on our website, and notify you by email for material changes. Material changes take effect 30 days after notification. Continuing to use our services after changes take effect constitutes acceptance. You are responsible for regularly reviewing this policy.
Non-Therapeutic Services: Our services are not medical treatment, counselling, psychotherapy, or substitutes for professional healthcare. We are not registered healthcare practitioners.
Security: While we implement reasonable security measures, we cannot guarantee absolute security of data transmitted over the internet or protection against all cyber threats.
Third Parties: We are not responsible for third-party website privacy practices or for information you share publicly in social media or community spaces.
Accuracy: You are responsible for providing accurate information and updating your details.
Australian Consumer Law: Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded by law.
For all privacy inquiries, requests, or complaints:
Email: info@soulcalling.com | teja@intuicija.si
Business Name: Soul Calling (also trading as Intuicija)
ABN: 64 356 292 479
Websites: www.soulcalling.com | www.intuicija.si
Physical Address: Available upon request at info@soulcalling.com or teja@intuicija.si
Response Times: We aim to acknowledge inquiries within 5 business days and provide substantive responses within 30 days (1 month for GDPR requests).
By using Soul Calling's services, you acknowledge that you have read and understood this Privacy Policy, understand how we handle your personal information, consent to the collection, use, and disclosure described herein, and accept any limitations and disclaimers. You confirm that you are 18 years of age or older. If you disagree with this policy, you should not use our services.
Thank you for trusting Soul Calling with your personal information. We are committed to protecting your privacy and using your information responsibly in accordance with applicable privacy laws. If you have any questions, please contact us at info@soulcalling.com or teja@intuicija.si.